At Cross Edge Corporation, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes a return or refund may be necessary, and we are here to assist you through the process.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us at email@example.com. Our customer service team will guide you through the process and provide you with a return shipping label, as well as instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.
Damages and Issues
Upon receiving your order, we kindly ask you to inspect the items for any defects, damages, or if you have received the wrong item. If you encounter any issues, please contact us immediately so that we can evaluate the situation and make it right.
Exceptions and Non-Returnable Items
While we strive to accommodate all returns, there are certain items that cannot be returned for various reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about the eligibility of your item for return, please reach out to us for clarification.
If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can proceed with the new purchase.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same conditions apply as mentioned earlier, including the item being in its original condition, unworn or unused, with tags, and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that the processing time may vary depending on your bank or credit card company. If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at firstname.lastname@example.org.
If you have any further questions or require assistance regarding our refund policy, please do not hesitate to reach out to us. We are here to ensure your satisfaction and provide a seamless shopping experience.