Call us: 0092 524 261998

Terms & Conditions

DELIVERIES:
DUE TO COVID-19, PLEASE NOTE THAT  WE WILL NOT ABLE TO GUARANTEE DELIVERY SERVICE AS USUAL. FOR THIS REASON, IF YOU DO NOT RECEIVE YOUR PARCEL WITHIN THE USUAL PROMISED DELIVERY TIME, YOU WILL NOT BE ABLE TO MAKE A CLAIM FOR IT.

We are sorry for the inconvenience this may cause you.

In these difficult times, we hope you would understand this is out of Cross edge’s control.
We are operating under restricted business hours, from 9am to 5pm

Thank you for your patience.

About Tweezers:
All Our Tweezers are Hand made and Hand Tested (we test tweezers with different techniques) 
Please note that tweezers are a very individual preference, what may work for you may not work for other lash artists.

Samples Orders:
Samples orders are usually placed to see quality and testing and make changes for bulk orders, so we not offer refund or exchange for samples orders, after samples if you order in bulk please read terms and conditions below.

Bulk Orders:
If unfortunately you noticed anything wrong, All faulty products must be returned to us within 4-5 days of receiving the item(s). Shipping costs will be on buyers expense, after a thorough inspections, if deemed faulty, we will get in touch with a resolution. Products which have customized logo are manufactured for you so we not offer Refund or Exchange for them.
We will re fix or send new (Depends on changes you want).

If product has been damaged from negligence, drop, or breaking during transit.Cross Edge will not be held responsible for the damages and any goods to be returned to buyer will be at buyers expense. 

RETURNS:
All returns, exchanges and claims for goods damaged in transit must be made within 4-5 days of receiving your order.
For return and exchanges you must return the original item to us with the original packaging and in new condition. The contents and quantity of the product must be as originally sold.
Products with Customized logos are NON REFUNDABLE.

About Item:
All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part.

However, to avoid any potential oversights, I respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BIDDING.

Please Note that size and color representation are subject to manufacturing variance and may not be exact. Also note that monitor settings may vary from computer to computer and may distort actual colors. Please read these terms thoroughly before placing your orders.

Customs, Duties and Taxes:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

Changes:
Changes to orders must be made by 11:59 pm the same day an order is placed. Orders placed on a weekend or holiday can be changed or cancelled up until 9:00 am the following business day by  email crossedgecorporation@gmail.com



Business days are Monday through Friday, excluding holidays.